My rotations in a nutshell
My first year in the Jetstar Graduate Program has been a whirlwind, with opportunities to explore rotations across both operational and commercial business areas.
I began my Jetstar career journey with a rotation in ancillary revenue, taking a deep dive into the world of product management and marketing. This rotation was unique as it allowed me to contribute to the development of many different products, including baggage, media, partnerships, Club Jetstar, sustainability, in-flight retail, in-flight entertainment and more! The large scope of this rotation resulted in highly varied work, a plethora of learning experiences, as well as opportunities to take ownership over meaningful business projects spanning across each product.
My next rotation in operational delivery was a leap out of my comfort zone, as it was outside of the customer and commercial division which I had become accustomed to. With no background in aviation prior to joining the graduate program, I was exposed to a whole new world: gaining incredible insights into what it takes for an airline to run on a day-to-day basis. This rotation was dynamic and fast moving, as I quickly learnt how to adapt to an ever-changing business environment, problem-solve arising operational issues, and trade-off priorities between different departments.
A world of opportunities
In my first year of the program, I’ve been able to engage with countless personal and professional development opportunities unique to the Jetstar graduate program. From airport volunteering, to collaborating with overseas teams, to working with business partners, I’m incredibly grateful that Jetstar invests in a fulfilling graduate experience.
To start with, I’ve been a part of baggage handling and engineering hangar tours, as well as volunteered alongside our airport customer service agents; these hands-on experiences have opened up my perspective of what it takes to work on the frontline of an airline.
Another incredible opportunity that I’ve had is visiting Singapore and Japan to collaborate on social media ideation workshops with our teams in both countries. It was highly insightful to learn about different working cultures, and to take this account when developing social media ideas and briefs.
Finally, I’d like to highlight how Jetstar’s flat organisational structure has provided me with the opportunity to work directly with senior leadership on a business development project. As such, I’ve not only been able to learn through observation of leadership, but have also been able to take onboard invaluable personal feedback that has helped me better navigate a fast-moving workplace.
Taking ownership
One thing that stands out to me about the Jetstar graduate program is the trust that the business has in its graduates to lead projects and contribute to work that has a tangible business impact. Throughout my rotations, I’ve been consistently empowered to take onboard larger projects and greater responsibility: once again, stepping outside of my comfort zone. For instance, I’ve been able to work with an external organisation to launch a white label website, develop and release requests for information, and contribute to a sustainability presentation which was showcased at an executive level, amongst many other challenges. Overall, I’ve found that the Jetstar graduate program goes above and beyond entry level, with enriching work that drives professional development.
Advice to future graduates
If you’re open-minded, enthusiastic, and well equipped for a fast-paced environment, then I’d highly encourage you to apply for the graduate program! It’s a challenging yet rewarding experience, where you’ll be involved in meaningful work, continuously problem-solving, and learning across every domain of the business.
Having a can-do attitude, with a willingness to take onboard opportunities that arise will do you wonders in terms of making the most of your graduate experience. Best of luck!
