Job Description
- Deliver high‑quality, compliant and operationally relevant training across Jetstar’s network.
- Design, deliver and evaluate training programs that uplift safety, compliance, operational consistency, and performance.
- Work collaboratively with Airport Operations, Safety, Engineering and Ground Service Providers to ensure teams have the skills required for safe and effective operations.
As an Airport Training Specialist, you will play a critical role in delivering high quality, compliant and operationally relevant training across Jetstar’s network.
You will design, deliver and evaluate training programs that drive safety, compliance, operational consistency and performance uplift across ramp operations. You’ll work closely with Airport Operations, Safety, Engineering and our Ground Service Providers to ensure our teams are equipped with the skills required to deliver exceptional operational outcomes.
The core responsibilities of this role will be:
- Deliver operational training across dynamic, multilingual environments, including live, remote and simulated airport and ramp settings.
- Ensure training content is accessible to diverse learners and supports safe, compliant and consistent performance.
- Conduct theory, practical and observational assessments, including trainer endorsements, in line with regulatory and compliance requirements.
- Develop, review and maintain SOP‑aligned training materials, including lesson plans, assessments, job aids and operational communications.
- Ensure all training reflects best‑practice adult learning principles and remains current and operationally relevant.
- Support the management of learning systems (LMS), ensuring data accuracy, content updates and reporting.
- Monitor training compliance, participate in audits and support corrective actions as required.
- Evaluate training effectiveness and identify opportunities for continuous improvement.
- Collaborate with Airport Operations, Safety, Engineering and GSP partners to coordinate and deliver training.
- Support operational requirements during peak periods, adjusting training schedules as required.
- Travel domestically and internationally for training delivery, port activations, audits and stakeholder engagement.
To be considered, key skills will include:
- Extensive operational experience across core ramp functions, including baggage room operations, aircraft receipt, loading and unloading, turnaround activities and aircraft servicing.
- Minimum 2+ years’ experience on A320 and/or B787 aircraft, with demonstrated capability in safety‑critical tasks such as towing, pushback, Leading Hand duties, PIC responsibilities and specialised GSE operation.
- Strong facilitation and presentation skills, with confidence delivering training in hands‑on, fast‑paced operational environments.
- Experience designing, updating or improving SOP‑aligned training materials and operational communications.
- Demonstrated coaching, mentoring or capability development experience.
- Strong written and verbal communication skills with the ability to build collaborative relationships.
- Excellent organisational, time‑management and problem‑solving skills.
- Ability to convert procedures into clear, actionable training.
- High proficiency with Microsoft Office and digital learning tools.
- Certificate IV in Training & Assessment (TAE40116) — desirable but not essential.
- Able to travel frequently as required
- Valid passport and full driver’s licence (required for airside access).
- Ongoing unrestricted Australian work rights.
- Ability to work safely in outdoor, physical and fast‑paced operational environments.
- Eligibility to obtain and maintain an ASIC, including criminal history and background checks.
Applications close on the 12th of February 2026
Your life at Jetstar is unlike any other
Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.
Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.
There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.
We’re Jetstar. Let’s takeoff together.
