Job Description
- Join our dynamic Jetstar Digital team and make meaningful contributions
- Flexible ways of working – hybrid model with 3 days onsite
- Full time permanent opportunity, based at our head office in Collingwood
If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 20-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.
At Jetstar, the UX Research & Designer, Digital Experience & Channels role is critical to ensure that key projects are delivered in the Digital program of work and are backed by adequate customer usability testing, customer interviews and insight reporting.
This role is within the Digital Design landscape and sits across all areas of the customer journey and Jetstar Branded Airlines (JBAs) with a digital touchpoint.
To be considered for this role, key skills will include:
- +3-5 years’ of experience in a dedicated UX/UI Design role.
- Advocate and drive Mobile first design in all experiences within digital channels.
- Championing and executing the Jetstar digital experience across the Domains within our customer journey.
- Applying and executing advanced design theory techniques to ensure the customer journey is seamless, and each stage of the customer journey forms a complete, unified picture.
- Champion cutting-edge design theory and methodologies including Lean, Human-Centered Interaction and Design Thinking, building our overall design strategy capability.
- Draft and refine userflows, wireframes, prototypes, design and testing to take your designs from concept through to the final live product
- Coaching and mentoring the Digital squads and the Digital Designer building their capacity and capability to perform successful customer Research.
- Generates and validate Hypothesis based on “how might” statements and stakeholders’ problem statements. Independently validated your ideas and concepts with the support of the Design and Product leads.
- Be the custodian and consistently develop profiles for Digital Customers Personas.
- Data-driven approach to product and concepts creation and feature design.
- Qualitative and qualitative data analysis capabilities to offer a comprehensive understanding of users behavior and preferences and implement them in the design process.
- Embrace new technology and implement efficient WOW for customer research, introducing AI in preparation of studies and reporting of findings.
- Promoting the importance of design strategy, ops and customer-led design through showcases, education programs and briefs for the digital team and wider organisation.
- Identifying key opportunities for features or products that address any customer needs and offer commercial value or build loyalty.
- Designing, leading or facilitating workshops across the Jetstar global community to solve complex customer and operational problems.
- Leading key strategic design initiatives which advance our digital-wide and customer-wide design capability.
- Championing experience and service design across digital and the wider organisation, showcasing work and insights.
- Designing in a sprint-based Agile Scrum environment.
- Be proficient in design and data analysis tools - Figma, Miro, Adobe Creative Suite, Adobe Analytics.
- Must be able to think clearly, creatively and work independently within a dynamic and fast paced environment.
Applications close on the 24th of November
About Jetstar
The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.
Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.
