Job Description
- Help drive transformative projects across Jetstar
- Grow and diversify your career
- 12 Month Fixed Term role based in our Collingwood office
Jetstar thrives on innovation. We're always looking for proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice
The Business Analyst, reporting to the Senior Manager, Customer Insights and Strategic Projects, is responsible for driving transformative projects across Jetstar. You'll work cross-functionally across the Digital, Technology & Operational teams, collaborating with our Customer Service team, shaping and delivering key business objectives, primarily focussing on improving our customer service across assisted and self-service channels. Engaging with internal and external stakeholders, you'll navigate project lifecycles from conception to implementation. With your multitasking skills and stakeholder communication, you will analyse complex details for effective decision-making. Join our dynamic team, contribute to our vibrant culture, and thrive in a fast-paced, innovative environment.
The core responsibilities of this role are:
- Map as is/to be states across people, process, data & technology
- Build detailed business requirements for relevant projects & initiatives
- Conduct financial analysis and help build business cases for projects and initiatives
- Support project team in the delivery of initiatives through to transformational projects
- Work with internal and external stakeholders to discover and deliver business analysis outcomes in accordance with agreed governance standards, methodologies, work practices, systems and tools
- Select and use effective business analysis and communication techniques to envisage, elicit, analyse, model and communicate proposed approaches and outcomes
- Identify, remove and escalate project impediments and risks and take corrective action where activity is deviating from plan
- Provide advice and direction to stakeholders including management on issues that impact delivery of an initiative
- Work collaboratively with other teams to identify and manage inter-team dependencies
- Adapt to work in parallel with Agile teams and more traditional Waterfall teams where required to deliver initiatives
- Interface with both onshore and offshore team members and vendors and work to improve communication between remote locations
- Continually improve and evolve business analysis practices and tools to drive team productivity.
To be considered for this role, you will need:
- 4+ years’ working as a business analyst
- Experience managing transformational projects and familiarity with the Project Management lifecycle
- Self-starter who enjoys problem solving and identifying opportunities
- Works well autonomously with situational support from their manager
- Strong relationship and stakeholder management skills including excellent verbal, presentation and influencing skills to develop relationships across regions
- Strong problem solving skills
- Experience in customer service (e.g., contact centre / digital experience) advantageous but not essential
About Jetstar
The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.
Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.
If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.
Applications close: Wednesday 18th December 2024
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
